Mt. Juliet, Tenn. – Announced today at police headquarters, the Department launched a groundbreaking new technology that will dramatically improve emergency response times and officer preparedness. Officers are now using Flock911, a real-time emergency communications tool that allows them to hear live 911 calls once the caller dials 911 and as they’re en route to a scene.
“This is a life-saving, time-saving advancement,” said Chief Tyler Chandler. “Flock911 enables our officers to hear the actual 911 call in progress, providing critical information before they arrive. We’ve already seen response times cut in half during our two-month testing phase.”
Flock911 integrates with officers’ smartphones and in-car computers, allowing them to receive instant alerts, live audio of incoming emergency calls, and the caller’s location. While dispatchers continue their important role, officers can now assess a caller’s situation, call for help, urgency, and emotional state in real time, leading to quicker, more informed decisions on the ground.

Mt. Juliet is the first police department in the region to deploy this cutting-edge tool. As a designated Flock Safe City, Mt. Juliet also benefits from ongoing automatic upgrades to the full suite of Flock Safety systems including license plate readers, intersection public safety cameras, and acoustic car crash detection technology.
“This innovation puts us at the forefront of public safety,” added Chief Chandler. “We’re proud to be the model for how technology can strengthen response and protect lives.”
The Department is especially grateful for the strong partnership with Wilson County 911 and the Wilson County 911 Board. Their support and collaboration were vital in bringing this enhanced capability to our community.

Expanding Capabilities with Drone as a First Responder
In addition to Flock911, the department is actively preparing for the launch of its aerial drone program, set for full deployment by early summer. The program will utilize two incident response drones strategically located at the new MJPD Headquarters and a fire station, along with a tactical drone for critical, indoor operations.
Ten police employees are currently undergoing training to become certified drone operators. The drones will provide real-time aerial support and first response to emergencies, assisting with suspect searches, locating missing persons, and assessing incident scenes.
“They give us an eye on the scene that we’ve never had before,” said Chief Chandler. “What can’t be seen from the ground, drones can often capture from the sky, up to 400 feet in the air.”
With these new tools, the Department continues its commitment to relentlessly protecting Mt. Juliet through innovation and proactive policing.


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